Honolulu Pickleball

US ORDERS Priority: 3-5 business days (RATES AVAILABLE IN CHECK OUT) Expedited: 2-3 business days (RATES AVAILABLE IN CHECK OUT) Order processing time are 2 to 3 days and up to a week, depending on order volume. Pre-order items will have estimated ship dates listed. THIRD-PARTY MAIL FORWARDING SERVICES Please be aware that Honolulu Pickleball Company is not responsible for lost or stolen packages/ missing packages. We are unable to issue refunds or credits for packages that the carrier confirms as being delivered. Please contact the mail carrier with your full name and tracking number.​ Please ensure that you provide us with the correct address. International Shipping Terms When placing an international order with Honolulu Pickleball Company, please note that your purchase covers only the cost of the merchandise and shipping fees. Any additional charges such as import duties, taxes (VAT), and customs fees are the responsibility of the customer. These fees vary by country, and we recommend that you check with your local customs office to estimate any additional costs before completing your purchase.

We offer a 30-calendar-day return policy from the date of delivery for unused pickleball paddles purchased through the Honolulu Pickleball Company website Please note that consumable paddles like the J2K+ and J2TI+ are all sales final. To qualify for a full refund: Paddles must be returned in new condition with the original packaging. The paddle must be unused and free from any signs of wear, scratches, or damage. All original packaging, including manufacturer's tags, labels, and accessories, must be included. Conditionally Accepted Returns: Paddles returned with blemishes due to use may incur a minimum 20% processing fee based on MSRP. Damaged paddles, including those with removed or stained grips, scuffs, cracks, or heavy use marks, will not be accepted. Return Shipping: Customers are responsible for all shipping costs associated with returns or replacements. Processing Time: Please allow 5-20 business days for us to process your return. Refunds or exchanges will be processed within 7-10 business days upon receipt and inspection of your return. Refunds will be issued to the original payment method used for the purchase. Switching Paddles: Paddles must be returned in new condition. Customers are responsible for a $10 processing fee and shipping costs.

6-Month Warranty: We offer a 6-month warranty from the date of delivery. This warranty covers manufacturing defects that occur during normal usage. Warranty Exclusions: Damages from improper use, normal wear and tear, negligence, misuse, or modifications made after purchase. Paddles lost or stolen, faded graphics, worn grip tape, or wear and tear from regular play. Use of the paddle in temperatures below 40°F or 5℃, or above 120°F or 50℃ (e.g., in a car). Rattling noises (as they do not impact performance). Paddles used in commercial applications or rentals, sold as demos, or as second-grade blemished paddles. Paddle covers are not covered under warranty. Self-Service Warranty Exchange & Return To make a warranty exchange or return, please follow these steps: Prepare Your Item: Ensure your paddle meets the return or warranty conditions outlined above. Include a note describing the issue you’re experiencing and what action you’d like to take (e.g., warranty exchange or return for a refund). Shipping Address: Please ship your item(s) to the following address: HONOLULU PICKLEBALL COMPANY 47000 WARM SPRINGS BOULEVARD STE 1, #312 FREMONT, CA 94539 Processing Your Request: For warranty issues, we offer an even exchange with the same product. You may request a color change if desired. Once your item is received and inspected, we will process your request within 7-10 business days. Please Note: Returns and exchanges are only for items purchased through the Honolulu Pickleball Company website. All other paddles purchased through dealers or distributors must be returned or exchanged through those dealers or distributors. Proof of Purchase Paddles purchased from authorized retail partners require proof of purchase with the purchase date. Contact Us For assistance with a return or warranty claim, please email us at help@808pickle.com.